Managed Services for CMS & DXP
Your digital platform shouldn't need constant firefighting. We provide managed services for CMS and DXP platforms — proactive monitoring, security patching, performance optimization, and dedicated support from specialists who know Sitecore, Optimizely, Contentful, and beyond. Not generic IT support — real platform expertise with clear SLAs.
Get a managed services quoteWhy managed services for your digital platform?
Your team is stuck in reactive mode
Every week brings another urgent fix — a broken plugin, a failed deployment, a performance spike. Your developers spend more time firefighting than building features. Without proactive monitoring, you're always one incident behind.
Security patches pile up unmanaged
CMS and DXP platforms release security updates regularly. When patches go unapplied, vulnerabilities accumulate. One missed update can expose customer data, damage trust, and trigger compliance issues that cost far more than prevention.
Performance degrades over time
Pages load slower. Editors complain the backend is sluggish. Core Web Vitals slip. Without regular performance audits and optimization, your platform quietly degrades — hurting SEO rankings and user experience month after month.
Key platform knowledge walks out the door
When the developer who built your Sitecore instance or Optimizely integration leaves, critical knowledge goes with them. You're left relying on undocumented configurations and tribal knowledge that no one else on the team understands.
Scaling is unpredictable and expensive
Traffic spikes during campaigns or seasonal peaks catch you off guard. Without capacity planning and infrastructure optimization, you either overpay for idle resources or scramble to scale when it matters most.
Upgrades keep getting postponed
You know you should upgrade to the latest platform version, but the risk feels too high without a dedicated team. Every delay widens the gap, making the eventual upgrade harder, more expensive, and more disruptive to your business.
What's included in our managed services
1
Proactive monitoring and performance optimization
We monitor your CMS and DXP platform 24/7 — uptime, response times, error rates, and Core Web Vitals. When something drifts, we catch it before your users do. Monthly performance reviews identify optimization opportunities, from database tuning to CDN configuration and caching strategies. Your platform gets faster over time, not slower.
2
Security patches and upgrade management
Every platform update is tested in a staging environment before being applied to production. We handle CMS core upgrades, plugin and module patches, dependency updates, and SSL certificate renewals. For platforms like Sitecore and Optimizely, we manage the full upgrade lifecycle — from release notes review to regression testing and rollback planning.
3
Platform-specific support from certified specialists
No generic helpdesk. Your support requests go directly to engineers who specialize in your platform — whether that's Sitecore XM Cloud, Optimizely CMS, Contentful, Kentico, or WordPress at scale. With 2x Sitecore MVPs on the team and 10+ years of multi-platform expertise, we resolve issues faster because we've seen them before.
4
Infrastructure and scalability management
We manage your hosting environment alongside your CMS — whether it's Azure, AWS, Vercel, or Netlify. Capacity planning, auto-scaling configuration, backup verification, and disaster recovery testing are all part of the service. When traffic spikes, your infrastructure scales automatically without manual intervention.
5
Service level agreements with clear accountability
Every managed services engagement comes with defined SLAs — response times, resolution targets, uptime guarantees, and escalation procedures. You get monthly reports showing SLA compliance, incidents handled, patches applied, and performance trends. No ambiguity about what's covered and what's not.
What you won't get from us
Generic IT support that escalates CMS issues to someone who's never used the platform
Ticket queues where urgent production issues wait behind password resets
Patches applied to production without staging validation or rollback plans
Monthly reports filled with vanity metrics instead of actionable insights
SLAs with fine print that excludes everything that actually matters
Lock-in contracts that make it hard to leave if we're not delivering value
Everything included in your managed services plan
24/7 platform monitoring with uptime, performance, and error alerting
Monthly security patches and CMS core version upgrades
Quarterly performance audits with optimization recommendations and execution
Dedicated support from certified platform specialists (not a generic helpdesk)
Infrastructure management — hosting, scaling, backups, and disaster recovery
Defined SLAs with response times, resolution targets, and uptime guarantees
Monthly reporting — incidents, patches applied, SLA compliance, and performance trends
Staging environment management for safe testing before production changes
Managed services CMS DXP explained
What is managed services for CMS and DXP platforms?
Managed services for CMS and DXP means outsourcing the ongoing operation, maintenance, and optimization of your digital platform to a specialized team. Instead of relying on internal IT or generic support providers, you get dedicated engineers who know your specific platform — whether it's Sitecore, Optimizely, Contentful, or WordPress. The service typically includes monitoring, patching, upgrades, performance tuning, and incident response under defined SLAs.
How is managed services different from staff augmentation?
Staff augmentation gives you extra hands — contractors who work under your direction and follow your processes. Managed services gives you outcomes — we take responsibility for platform uptime, security, and performance against agreed SLAs. With managed services, you define what success looks like and we handle the how. With staff augmentation, you manage the resources directly. Many organizations use both: managed services for day-to-day operations and staff augmentation for project-based feature development.
Which platforms do you support?
We provide managed services for all major CMS and DXP platforms: Sitecore (XP, XM, XM Cloud), Optimizely (CMS, Commerce), Contentful, Kentico (Xperience by Kentico), Storyblok, Umbraco, and WordPress at enterprise scale. We also manage the surrounding infrastructure — Azure, AWS, Vercel, Netlify, and Cloudflare. With 10+ years of multi-platform expertise and 50+ platform audits completed, we bring deep specialization, not surface-level familiarity.
What SLAs do you offer?
SLAs are tailored to your needs, but typical tiers include: critical issues (site down) with a 30-minute response and 4-hour resolution target; high-priority issues (major feature broken) with a 2-hour response; and standard requests with next-business-day response. We provide monthly SLA compliance reports and adjust targets as your platform evolves. Every SLA includes clear escalation paths so you always know who to contact and when.
How much do managed services cost?
Pricing depends on the scope of your platform, the number of environments, the SLA tier you need, and the volume of support requests. Most engagements start with a platform assessment to define scope accurately. We offer monthly retainer models with transparent pricing — no hidden fees for patches, upgrades, or incident response. Contact us for a tailored quote based on your specific environment.
Can I combine managed services with project work?
Absolutely. Many of our clients use managed services for ongoing platform operations while engaging our team for strategic projects — migrations, redesigns, new integrations, or performance overhauls. The advantage is continuity: the same team that maintains your platform day-to-day also understands it deeply enough to execute projects without a lengthy onboarding cycle. We keep the two workstreams separate with distinct scopes and budgets.
Get a managed services quote
Tell us about your platform, your pain points, and the support level you need. We'll scope a managed services plan with clear SLAs, transparent pricing, and specialists who actually know your CMS.
